Return & Refund Policy
At Bake My Day, we take great pride in providing fresh, high-quality baked goods. Due to the perishable nature of our products, we have a strict return and refund policy. Please review our guidelines below.
1. No Returns on Perishable Goods
All sales of baked goods (cakes, pastries, cookies, etc.) are final and cannot be returned or exchanged.
Once a product leaves our store, we cannot guarantee its handling and storage, so we cannot accept returns for safety and quality reasons.
2. Order Issues & Quality Concerns
We want every customer to be satisfied! If you experience an issue with your order, please follow these steps:
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Contact us within 24 hours of purchase.
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Provide proof of purchase (receipt or order confirmation).
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If the product is incorrect, damaged, or does not meet our quality standards, we will review the issue and offer a suitable resolution, such as a replacement or store credit.
3. Custom Orders & Deposits
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All custom orders require a non-refundable deposit of [5]%.
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Cancellations made at least [2] days before the pickup/delivery date may be eligible for partial store credit.
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Last-minute cancellations or no-shows will not be refunded.
4. Refunds & Store Credit
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Refunds are issued only in cases of proven quality concerns or order errors at our discretion.
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Store credit may be offered for future purchases if a refund is not applicable.
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Refunds (if approved) will be processed within [14] business days.
5. Contact Us for Assistance
Company name: CLEANING ROLE LIMITED
Registation Number: 78188422
Registration Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG